Return & Refund Policy

At Frost Buddy, we are committed to delivering a seamless shopping experience. If a product you purchase does not meet your expectations and qualifies for return, you may request a return following the guidelines below.

Return Eligibility and Timeframe

You have 30 calendar days from the date of delivery to request a return for eligible products. Requests made after this 30-day period will not be accepted.

Conditions for Returns

To be eligible for return, products must:

Be unused and in their original condition
Include all original packaging, accessories, components, and materials
Not be damaged due to improper use, installation, or handling

Returns that do not satisfy these conditions may be refused.

Non-Returnable Items

The following items cannot be returned:

Customized or personalized products
Digital products and downloadable content
Clearance or final sale items
Items that have been used, installed, modified, or damaged

Return & Refund Procedure

Request a return within the 30-calendar-day window if your product is eligible.
Send the product back to Frost Buddy in the original condition and packaging.
We will inspect your return upon receipt.
If approved, we will refund your original payment method.

Please allow 5-7 business days for the refund to appear with your payment provider or financial institution.

Damaged, Defective, or Incorrect Orders

If your Frost Buddy order is damaged, defective, incomplete, or different from what you ordered, retain the product, packaging, and all materials while we review the issue.

Contact Frost Buddy promptly at kristyholmes241576@outlook.com to report the problem so we can assist you.

Return Shipping Costs

Return shipping expenses are your responsibility unless the item you received is defective, damaged, or incorrect. Shipping fees are calculated and displayed during checkout.

Order Processing, Shipping Times & Cancellations

Order processing typically takes 1-2 business days.
Shipping generally requires 5-10 business days.
Orders can be cancelled within 24 hours of purchase. After this 24-hour cancellation window, we may not be able to stop processing your order.