Shipping Policy

At Frost Buddy, we prioritize efficient order handling and clear delivery procedures to ensure a smooth shopping experience for our customers across Canada.

Order Processing Time

Once your payment is confirmed, we process orders within 2-4 business days. Please note that during holidays, special promotions, or peak demand periods, processing may take longer than usual.

Shipping Duration

After your order is processed, delivery typically occurs within 7-15 business days. These timelines are estimates and cannot guarantee exact arrival dates.

Shipping Fees

Shipping costs vary based on your order details and will be clearly presented during checkout before you finalize your purchase.

Tracking Your Shipment

We will provide tracking information once your order has shipped. Allow some time for the carrier’s system to update and reflect the initial tracking status.

Accuracy of Shipping Information

Please double-check that your shipping address and contact information are complete and accurate. Incorrect details may result in shipment delays, returns, or extra shipping fees, which you will be responsible for covering.

Order Cancellation Policy

You may cancel your order within 24 hours of placing it. After this period, we might already be processing your order and unable to cancel.

Shipping Delays

Unexpected delays can occur due to factors outside our control, such as weather issues, customs clearances, carrier disruptions, or public holidays. We appreciate your patience and understanding in these situations.

Returns and Refunds

• Most items can be returned within 30 days of delivery.
• You are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
• After we receive and inspect your return, refunds are typically processed within 7-10 business days.

Contact Us

If you have any questions regarding your order or our shipping processes, please reach out to our customer service team at kristyholmes241576@outlook.com.